Return Policy

Special (customized) or pre-order items are non-returnable/non-refundable.
Regular orders of pre-made items can be returned within 7 days of receipt in their original packaging and in the case of handbags/apparel items, in unworn condition.

Please notify us by email within the 7 days if you are unsatisfied to begin the return process.

The client is responsible for returning the item(s) pre-paid and insured to Pins and Pixels. Credit issued will not include original shipping and insurance charges.

We reserve the right to not accept a return and may require a re-stocking or repair fee if the item has been at all damaged or worn. While our policies are firm for obvious reasons, we will do everything we can to work with you and make sure your experience with is positive.